Alabama A&M IT
Welcome to the Office of Information Technology Services (ITS)
The mission of ITS is to enable the effective use of information technology in support of the University. Our goal is to provide an innovative, customer-focused, and robust foundation for information technology (IT) solutions that enable the university community to pursue excellence in research, education, and public service. ITS seeks to establish trust with students, faculty, and staff through professionalism, honest and open dialogue, high quality customer service, and a commitment to partnership and collaboration.
Our practice involves creating an environment where mutual respect, collaboration, communication, and dedication to customer service are hallmarks of our operations.
This website has information about the IT products and services available to students, faculty, and staff. Please take a few minutes to learn more about information technology services at Alabama A&M University and how it can facilitate the work you are doing. I hope you will visit the site often to find answers to your information technology questions.
Please enjoy your visit to the ITS website and let us know how we can serve you better. ITS welcomes your comments and feedback.
Information Technology Services Departments
Office of the Chief Information Officer
This office supports the Chief Information Officer (CIO), who develops and implements strategies to ensure that Information Technology Services (ITS) is providing innovative technologies to support the mission of the University and support across both the academic and administrative operations of the institution. The CIO provides leadership and acts as a catalyst for unifying the vision for technology at the University.
The Office of the CIO is responsible for ITS leadership, strategic direction and operations; ITS financial management, administration and planning; ITS human resources and organizational development; and communications services which is responsible for the planning, development, and implementation of communications in support the services delivered by ITS.
For an overview of the organizational structure of ITS, see the ITS organization chart.
The Center for Instructional Technology (CIT) supports the academic mission of Alabama A&M University by helping instructors find innovative and creative ways to use technology to achieve their teaching goals. The Center supports faculty and staff in the creative implementation of technology across the curriculum.
Enterprise Application Services
Enterprise Application Services (EAS) manages database technologies for the University, in accordance with all privacy regulations and University security policies. EAS also provides application development, security and scheduling support for the University’s enterprise deployments of the Sungard Banner system. In addition, EAS provides programming and data integration support for key ancillary systems and departments including the Blackboard learning management system; CBORD one card system, Parking, and Housing among many others.
Enterprise Information Management
The Enterprise Information Management (EIM) unit coordinates the standardization and integration of Alabama A&M University data resources in collaboration with the Office of Institutional Planning, Research and Evaluation, and data custodians across the campus. A key goal for EIM is to provide the applications and technologies necessary to help the University make better business decisions.
Infrastructure Services is responsible for the planning, installation, operation, support, maintenance, and continuous improvement of the University communications network. Infrastructure Services keeps the campus connected and ensures that data moves quickly, reliably and safety. The group is also responsible for the deployment of server hardware, storage, and associated operating systems that support centralized services throughout the University. Our goal is to successfully maintain a high quality of service, excellent customer service, integrate critical technologies, and provide reliable data communications to support the goals and objectives of the University through teamwork, effective communication, and technical leadership.
Support Services provides front-line IT support for all members of the University community. The goal of User Support Services is to provide exceptional support in the use of computing and information technology resources in a responsive, knowledgeable, professional and courteous manner.
Phone: (256) 372-5000
P. O. Box 908 (Undergraduate)
or P. O. Box 998 (Graduate)
Normal, Alabama 35762